Reservation Agent
3.
2 Monterey, CA Monterey, CA Full-time Full-time $19.
00 - $20.
50 an hour $19.
00 - $20.
50 an hour
Summary:
Reservations Agent is primarily responsible for communicating the selling status of the hotel with the reservations agents and all other departments.
They will maximize the profitability of the hotel while maintaining guest satisfaction and loyalty.
ESSENTIAL JOB FUNCTIONS:
Maintain complete knowledge of each property and comply with all departmental policies/service procedures/standards.
Maintain positive guest relations at all times.
Answer phone calls and emails in a timely manner.
Determine guests needs and quote them appropriate room and rate per reservations shop call requirements.
Assist guests regarding hotel facilities and information.
Complete daily check lists thoroughly and accurately.
Update and check reservations during daily audits to ensure flawless check in and check out process.
Cultivate collaborative, mutually supportive relationships with and among customers, community, sales office, and hotel staff.
Optimize revenue by monitoring all distribution channels.
Is accountable for following proper sales strategy and being knowledgeable of updated promotions/packages at each property.
Perform other duties as assigned.
EXPERIENCE & EDUCATION:
High school diploma or equivalent Previous reservations/revenue experience in a hospitality setting is preferred Experience with a property management system Basic knowledge of Microsoft Office and Basic math skills JOB REQUIREMENTS:
Must be a United States citizen or possess a valid work permit Must be able to read, write, and speak English Job Type:
Full-time Pay:
$19.
00 - $20.
50 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Work setting:
Call center In-person
Experience:
reservations:
1 year (Preferred) Work Location:
In person Maintain complete knowledge of each property and comply with all departmental policies/service procedures/standards.
Maintain positive guest relations at all times.
Answer phone calls and emails in a timely manner.
Determine guests needs and quote them appropriate room and rate per reservations shop call requirements.
Assist guests regarding hotel facilities and information.
Complete daily check lists thoroughly and accurately.
Update and check reservations during daily audits to ensure flawless check in and check out process.
Cultivate collaborative, mutually supportive relationships with and among customers, community, sales office, and hotel staff.
Optimize revenue by monitoring all distribution channels.
Is accountable for following proper sales strategy and being knowledgeable of updated promotions/packages at each property.
Perform other duties as assigned.
High school diploma or equivalent Previous reservations/revenue experience in a hospitality setting is preferred Experience with a property management system Basic knowledge of Microsoft Office and Basic math skills Must be a United States citizen or possess a valid work permit Must be able to read, write, and speak English 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance 1 year 8 hour shift Call center In-person reservations:
1 year (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
2 Monterey, CA Monterey, CA Full-time Full-time $19.
00 - $20.
50 an hour $19.
00 - $20.
50 an hour
Summary:
Reservations Agent is primarily responsible for communicating the selling status of the hotel with the reservations agents and all other departments.
They will maximize the profitability of the hotel while maintaining guest satisfaction and loyalty.
ESSENTIAL JOB FUNCTIONS:
Maintain complete knowledge of each property and comply with all departmental policies/service procedures/standards.
Maintain positive guest relations at all times.
Answer phone calls and emails in a timely manner.
Determine guests needs and quote them appropriate room and rate per reservations shop call requirements.
Assist guests regarding hotel facilities and information.
Complete daily check lists thoroughly and accurately.
Update and check reservations during daily audits to ensure flawless check in and check out process.
Cultivate collaborative, mutually supportive relationships with and among customers, community, sales office, and hotel staff.
Optimize revenue by monitoring all distribution channels.
Is accountable for following proper sales strategy and being knowledgeable of updated promotions/packages at each property.
Perform other duties as assigned.
EXPERIENCE & EDUCATION:
High school diploma or equivalent Previous reservations/revenue experience in a hospitality setting is preferred Experience with a property management system Basic knowledge of Microsoft Office and Basic math skills JOB REQUIREMENTS:
Must be a United States citizen or possess a valid work permit Must be able to read, write, and speak English Job Type:
Full-time Pay:
$19.
00 - $20.
50 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Work setting:
Call center In-person
Experience:
reservations:
1 year (Preferred) Work Location:
In person Maintain complete knowledge of each property and comply with all departmental policies/service procedures/standards.
Maintain positive guest relations at all times.
Answer phone calls and emails in a timely manner.
Determine guests needs and quote them appropriate room and rate per reservations shop call requirements.
Assist guests regarding hotel facilities and information.
Complete daily check lists thoroughly and accurately.
Update and check reservations during daily audits to ensure flawless check in and check out process.
Cultivate collaborative, mutually supportive relationships with and among customers, community, sales office, and hotel staff.
Optimize revenue by monitoring all distribution channels.
Is accountable for following proper sales strategy and being knowledgeable of updated promotions/packages at each property.
Perform other duties as assigned.
High school diploma or equivalent Previous reservations/revenue experience in a hospitality setting is preferred Experience with a property management system Basic knowledge of Microsoft Office and Basic math skills Must be a United States citizen or possess a valid work permit Must be able to read, write, and speak English 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance 1 year 8 hour shift Call center In-person reservations:
1 year (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
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