Enterprise Holdings
Overview:
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs.
The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
This position pays $21 / hour and is located at the Monterey Airport.
We offer:
Paid time offEmployee discountRetirement savings plan including 401k with matching profit sharingHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and development This position does require a valid drivers license.
Responsibilities:
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls for callback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions, vehicle features and other services May sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as:
research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/Veterans
Qualifications:
Must be at least 18 years oldHigh school diploma or GED equivalent requiredSome college preferredMust have at least 6 months prior customer service retail or administrative supportMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureMust be able to work 40 hours per week from 12p-830p, including weekendsWe will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.
Benefits:
Maternity/Paternity Paid Leave, Professional Development, Life Insurance, Employee Referral Program, Merchandise Discounts, Prescription Drug Coverage, Employee Events, Medical, Dental and Vision, Mobile Phone Discount, Military Leave, Flexible Spending Accounts, Paid Holidays, Vacation/paid time off, Long Term Disability, 401K, Retirement / Pension PlansAbout the Company:
Enterprise HoldingsABOUT COMPANY:
A family-owned, world-class portfolio of brands.
A global network that spans across more than 90 countries.
Some 100,000 dedicated team members sharing common values.
And more than 1.
9 million vehicles taking our customers wherever they need to go.
Any way you measure it, we've become a leader in the transportation service industry.
How did we get here? By taking care of our customers, our communities and our employees - and staying true to our mission.
Working HereOur people are the reason for our success.
By living out our values each day and providing exceptional customer service, we've built a strong culture - one in which we bring honesty and integrity to all we do.
We work hard, but never forget to have a little fun in the process.
For more than 60 years, our values have been at the root of our success as a team and as individuals.
Our Values:
oOur brands are the most valuable things we own.
oPersonal honesty and integrity are the foundation of our success.
oCustomer service is our way of life.
oOur company is a fun and friendly place where teamwork rules.
oWe work hard and we reward hard work.
oGreat things happen when we listen to our customers and to each other.
oWe strengthen our communities, one neighborhood at a time.
oOur doors are open.
Company Size:
10,000 employees or moreIndustry:
Travel, Transportation and TourismFounded:
1957Website:
https:
//go.
enterpriseholdings.
com.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs.
The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
This position pays $21 / hour and is located at the Monterey Airport.
We offer:
Paid time offEmployee discountRetirement savings plan including 401k with matching profit sharingHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and development This position does require a valid drivers license.
Responsibilities:
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls for callback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions, vehicle features and other services May sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as:
research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/Veterans
Qualifications:
Must be at least 18 years oldHigh school diploma or GED equivalent requiredSome college preferredMust have at least 6 months prior customer service retail or administrative supportMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureMust be able to work 40 hours per week from 12p-830p, including weekendsWe will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.
Benefits:
Maternity/Paternity Paid Leave, Professional Development, Life Insurance, Employee Referral Program, Merchandise Discounts, Prescription Drug Coverage, Employee Events, Medical, Dental and Vision, Mobile Phone Discount, Military Leave, Flexible Spending Accounts, Paid Holidays, Vacation/paid time off, Long Term Disability, 401K, Retirement / Pension PlansAbout the Company:
Enterprise HoldingsABOUT COMPANY:
A family-owned, world-class portfolio of brands.
A global network that spans across more than 90 countries.
Some 100,000 dedicated team members sharing common values.
And more than 1.
9 million vehicles taking our customers wherever they need to go.
Any way you measure it, we've become a leader in the transportation service industry.
How did we get here? By taking care of our customers, our communities and our employees - and staying true to our mission.
Working HereOur people are the reason for our success.
By living out our values each day and providing exceptional customer service, we've built a strong culture - one in which we bring honesty and integrity to all we do.
We work hard, but never forget to have a little fun in the process.
For more than 60 years, our values have been at the root of our success as a team and as individuals.
Our Values:
oOur brands are the most valuable things we own.
oPersonal honesty and integrity are the foundation of our success.
oCustomer service is our way of life.
oOur company is a fun and friendly place where teamwork rules.
oWe work hard and we reward hard work.
oGreat things happen when we listen to our customers and to each other.
oWe strengthen our communities, one neighborhood at a time.
oOur doors are open.
Company Size:
10,000 employees or moreIndustry:
Travel, Transportation and TourismFounded:
1957Website:
https:
//go.
enterpriseholdings.
com.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
