TECHNICAL SUPPORT SPECIALIST
Monterey, CA Monterey, CA Full-time Full-time $25 - $30 an hour $25 - $30 an hour 10 days ago 10 days ago 10 days ago Position Description The Help Desk role is accountable for supporting PRO ACT users in their day-to-day activities.
This role is accountable for overall Help Desk support efforts for in office and remote users.
Key Responsibilities The majority of the role's time will be spent supporting Users with IT issues ranging from computers to printers to software.
As your skill set grows helpdesk will help users with SaaS and local applications.
The role has accountability for providing polite and excellent experiences while working to meet requests in a prompt and professional manner.
Other responsibilities for this position include but may not be limited to:
Answering technical questions/requests and troubleshooting any reported problems Recording and document cases in the IT ticketing system Escalate support needs and assigning tickets to the appropriate person if it is outside of help desk duties.
Adding, removing, or updating user account information, resetting passwords, etc.
Ordering computers for users and deploying computers ready to use Installing and configuring new hardware and software Applying operating system updates, patches, and configuration changes Assume ownership of project-related tasks as needed or assigned Keeping IT supplies and spares ready for company use by ordering through approved channels Helping with equipment moves such as moving monitors, rearranging desk spaces, and moving things to help organize / reorganize work areas.
Perform other duties and responsibilities as requested or assigned, such as but not limited to meeting room set up and resetting rooms after meetings are concluded.
Office needs like helping with moving heavy items.
Work assignments will be a combination of requests for help from user emails and tickets, self-generated projects that are aligned with their primary accountabilities and the team's overall objectives, as well as assignments provided by the company leadership.
Requirements Good knowledge of Ticketing systems (Jira service desk) Good knowledge of Office 365 suite applications 2
years of experience working with Windows 10/11 is required 1
years of experience of working with MAC OSX preferred Must work well in team environments.
Have experience supporting remote and local users Must possess excellent communication and customer service skills Associates degree or Help Desk related certification(s) preferred but not required Personal Abilities and Characteristics Thrives in a fast-paced, innovative environment Outstanding ability to communicate effectively and professionally Self-starter who takes the initiative to start projects, work unsupervised, complete tasks independently, solve roadblocks, and address issues before they become problems Collaborative approach; appreciation and enjoyment of working as part of a team Organizational abilities; Attention to detail Time management skill.
Excellent prioritization and ability to multi-task Personable, professional and outgoing, calm demeanor Polite can-do attitude Equal Opportunity Employer PI226008275 The Help Desk role is accountable for supporting PRO ACT users in their day-to-day activities.
This role is accountable for overall Help Desk support efforts for in office and remote users.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
This role is accountable for overall Help Desk support efforts for in office and remote users.
Key Responsibilities The majority of the role's time will be spent supporting Users with IT issues ranging from computers to printers to software.
As your skill set grows helpdesk will help users with SaaS and local applications.
The role has accountability for providing polite and excellent experiences while working to meet requests in a prompt and professional manner.
Other responsibilities for this position include but may not be limited to:
Answering technical questions/requests and troubleshooting any reported problems Recording and document cases in the IT ticketing system Escalate support needs and assigning tickets to the appropriate person if it is outside of help desk duties.
Adding, removing, or updating user account information, resetting passwords, etc.
Ordering computers for users and deploying computers ready to use Installing and configuring new hardware and software Applying operating system updates, patches, and configuration changes Assume ownership of project-related tasks as needed or assigned Keeping IT supplies and spares ready for company use by ordering through approved channels Helping with equipment moves such as moving monitors, rearranging desk spaces, and moving things to help organize / reorganize work areas.
Perform other duties and responsibilities as requested or assigned, such as but not limited to meeting room set up and resetting rooms after meetings are concluded.
Office needs like helping with moving heavy items.
Work assignments will be a combination of requests for help from user emails and tickets, self-generated projects that are aligned with their primary accountabilities and the team's overall objectives, as well as assignments provided by the company leadership.
Requirements Good knowledge of Ticketing systems (Jira service desk) Good knowledge of Office 365 suite applications 2
years of experience working with Windows 10/11 is required 1
years of experience of working with MAC OSX preferred Must work well in team environments.
Have experience supporting remote and local users Must possess excellent communication and customer service skills Associates degree or Help Desk related certification(s) preferred but not required Personal Abilities and Characteristics Thrives in a fast-paced, innovative environment Outstanding ability to communicate effectively and professionally Self-starter who takes the initiative to start projects, work unsupervised, complete tasks independently, solve roadblocks, and address issues before they become problems Collaborative approach; appreciation and enjoyment of working as part of a team Organizational abilities; Attention to detail Time management skill.
Excellent prioritization and ability to multi-task Personable, professional and outgoing, calm demeanor Polite can-do attitude Equal Opportunity Employer PI226008275 The Help Desk role is accountable for supporting PRO ACT users in their day-to-day activities.
This role is accountable for overall Help Desk support efforts for in office and remote users.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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